Get in Touch With Us
Got a question about something you have read on this site, or a correction you think we should know about? This page explains how to reach us, what we can help with, and what happens once your message lands in our inbox.
The Best Way to Reach Us
Email is the quickest and most reliable route. Send your message to [email protected] and a real person on our team will read it. We do not rely on automated replies to close out enquiries — every message gets looked at properly.
To help us answer faster, tell us upfront what your message relates to. For example, whether it concerns one of the brands we cover, a bonus offer, a factual point on the site, or something else entirely. A clear subject line saves everyone time.
What We Can Help With
We hear from readers about all sorts of things. Common examples include:
- Questions about how we rate and rank casinos — including what sits behind the scores you see on offers like Betmica, Kikibet or Betninja, and what we look at when comparing sites not on Gamstop.
- Corrections — bonus terms, welcome offers and payment options change regularly at operators outside the Gamstop scheme, so if something looks out of date, tell us and we will check it.
- General questions about non Gamstop casinos — how they operate, why they exist, or how they differ from Gamstop-registered sites, including our page on trusted non Gamstop casinos UK.
- Feedback on content — if there is a topic around slots, bonuses or payment methods at gambling sites not on Gamstop that you would like us to cover in more depth, we are open to suggestions.
- Partnership or editorial enquiries — if you represent an operator or an affiliate programme and want to discuss working with us, introduce yourself and outline what you have in mind.
Reporting Bonus or Offer Discrepancies
Welcome offers at sites such as WinnerIsland, Zombillion or Smash Casino are set by the operators themselves and can be adjusted without much notice. Wagering requirements, minimum deposits and spin values are all subject to change. If you spot a headline offer on this site that no longer matches what a brand is actually advertising, let us know the brand name and what you found — we will look into it and update the page where needed.
A Note on Responsible Gambling
If your message touches on wanting support around your own gambling, or on how self-exclusion tools work, please say so in your email. We are happy to point you towards general information, though we are not a support service ourselves and cannot offer personal advice.
What Happens Once You Get in Touch
Every enquiry is reviewed individually rather than batch-processed. Our aim is to respond within a couple of working days, though this can stretch slightly at busier times. If your enquiry needs input from more than one person on our team, we will let you know it is being looked into rather than leave you waiting without word.
We take reader input seriously when it comes to keeping information about casinos not on Gamstop accurate and current — this includes editorial ratings, offer terms and general site content. If something you have read here does not match your own experience, we would rather hear about it than leave it unchecked.
Before You Write In
A few quick pointers that help us help you faster:
- Mention the specific page or brand your question relates to, rather than just "the site".
- If reporting an error, include a screenshot or a link where possible.
- Remember that all gambling content on this site is intended for readers aged 18 and over.
- We cannot resolve account, deposit or withdrawal issues with individual casinos — those need to go to the operator's own support team directly.
Thank you for taking the time to reach out. Whether it is a small correction or a bigger question about how non Gamstop casinos work, we read every message and appreciate readers who take the time to write in.